[The Roster Bot Automation]

Background: The Office of Governmentwide Policy (GSA) Executive Councils Team supports several high-level governmentwide executive councils. This team manually verified and refreshed all member lists by updating rosters, calendar invitations, and various ListServ email lists by council for 24 councils at the time.

The Opportunity: This very manual process was ripe for improvement through automation. The program manager and the cross-government council members were frustrated with the process to update contacts and information.

The Goal: The customer goal was to reduce wait times for council members with updates, streamline the program management needs in the office, and reduce human errors in manual tasks.

The Result: I worked directly with the Executive Councils Team Leadership as our GSA customer to facilitate the concept development of what would come to be known as the "Roster Bot". The Roster Bot was the first of its' kind at GSA, built out as a web application that allowed for the managers of this very complex and labor intensive process to manage the program on a site with absolute ease! This new process built into the web app enabled this small team in GSA to build .5 Fulltime Equivalent hours back into the team for higher level tasks that required their skills. 

In the end, the Roster Bot met all of its' initial goals set by the customer and was so successful that the bot was later requested to be duplicated across the agency more than 10 times!