[IRIS Asbestos Module Automation]

Background: The Public Building Service (PBS) Office of Facility Management submitted a request to our optimization and automation team to help them meet the new requirements in the rewritten PBS Asbestos Policy. PBS employees across the nation are required to input facility asbestos information for every facility managed by the government, and the newly deployed module for the Inventory Reporting Information System (IRIS) was extremely challenging to navigate and understand, leaving large amounts of required documentation out of the system.

The Opportunity: The process was very manual and time-intensive for employees with the new IRIS module and new policy requirements across the country; our opportunity was to build a consistent practice with and for PBS process owners that would enable a consistent approach to meeting this policy with the new system.

The Goal: 100% asbestos on-time documentation uploads and a great User Experience (UX).

The Result: I process mapped the current state process including inconsistent upload documentation practices with the busines process owners up front and mapped the future automation process for the developer. We created a new notification process and built in an ease for user-documentation uploads. We reduced upload times for employees by 30 minutes per upload x 3000 uploads a year on average, reduced upload errors to the system by 100%, and streamlined the UX!